Shipping & Delivery Terms

VORISIA GROUP LTD Summer Fashion Retail

1. Basic Delivery Fee Rules

All orders placed on our platform include complimentary standard delivery service, no additional delivery charges will be added to any order. The free delivery policy applies to all valid orders without purchase amount thresholds or regional limitations.

2. Order Processing Lead Time

All submitted orders will enter warehouse sorting and packing process after payment confirmation, the processing cycle is defined as follows:

• Orders confirmed on working days will be packed and handed over to logistics service providers within 1–3 working days.
• Orders confirmed on non-working days will start processing on the next available working day, following the above packing timeline.
• Orders containing multiple separate product items will be delivered in unified single parcel, split shipment will only be arranged if product size or weight exceeds logistics limits, without extra delivery fees.

3. Standard Delivery Transit Time

4. Parcel Receiving Rules

• Customers shall check parcel outer packaging integrity at the time of receiving; any broken, deformed or opened outer packaging shall be recorded with photos before signing for receipt.
• If the parcel is lost, severely damaged or missing items upon arrival, customers must submit supporting photo evidence to official support mailbox within 48 hours after delivery record generation for follow-up resolution.
• Customers shall provide accurate and complete receiving contact information at checkout; delivery failure caused by incorrect address, invalid contact information or missed receiving schedule shall be borne by customers.

5. Failed Delivery & Returned Parcels

When logistics providers complete multiple unsuccessful delivery attempts due to unreachable recipients, parcels will be returned to our designated warehouse automatically:

• Customers may apply for secondary delivery arrangement after parcel return; secondary delivery cost assessment will be carried out according to specific logistics costs incurred.
• Unclaimed returned parcels will be retained in warehouse for maximum 30 calendar days; if no customer re-delivery application is submitted within the retention period, relevant order will follow refund processing rules stated in our Refund & Return Policy.

6. Delivery Service Disclaimer Clauses

• Our business shall not take liability for delivery delays caused by uncontrollable external factors, including extreme weather, public traffic control, logistics system maintenance, official public holidays and force majeure events.
• We are not liable for indirect losses arising from delayed delivery, including but not limited to activity schedule losses and matching consumption losses.
• Logistics service providers operate independently for parcel transportation; damage or loss caused by improper logistics handling shall be resolved through formal claim process coordinated by our customer service team, compensation standards follow logistics carrier official regulations.
• We reserve the right to adjust logistics cooperation partners and transit time standards without individual notification, updated terms will be permanently displayed on this dedicated page for public reference.
• Additional special transportation requirements proposed by customers beyond standard delivery service are not covered by free delivery benefits, relevant extra costs will be notified in advance before order confirmation.

7. Policy Revision Statement

We retain the authority to revise and update the content of these shipping and delivery terms to adapt to operational and logistics service changes. The latest valid version will always be published on this page for all users to check before order placement.